Privacy Policy - josuarochat.com

1. Introduction

This Privacy Policy explains how we collect, use, and share information when you use our websites, products, and services (collectively, the “Services”), including but not limited to applications such as Plucks, VideoMachine, and any related tools or projects that link to this policy.

By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use the Services.

2. Who We Are

References to “we”, “us”, or “our” in this Privacy Policy refer to the owner(s) and operator(s) of the Services. Contact details are provided in the Contact Us section below.

3. Information We Collect

We may collect and process the following categories of information:

3.1 Information you provide directly

Account details such as name, email address, username, and password.
Profile information, preferences, or settings you configure in the Services.
Content you upload or create, such as videos, prompts, media assets, comments, or other materials processed by applications like Plucks or VideoMachine.
Support requests, feedback, and other communications you send to us.

3.2 Information collected automatically

When you use the Services, we may automatically collect:

Usage data such as pages viewed, features used, time and date of usage, clicks, referring/exit pages, and similar interaction data.
Device and technical data such as IP address, browser type and version, operating system, device identifiers, language settings, and approximate location (e.g. country or city level).
Log data, diagnostics, crash reports, and performance metrics to help us maintain and improve the Services.

3.3 Information from third parties

We may receive information about you from third parties, such as:

Authentication providers (e.g. when you sign in with a third‑party account).
Analytics, advertising, or payment providers, subject to their own privacy policies.
Other users of the Services, if they share content that includes information about you.

4. How We Use Your Information

We use the information we collect for the following purposes:

To provide and operate the Services, including creating and managing accounts, processing content, and enabling core features.
To improve and personalize the Services, such as tailoring content, recommendations, and user experience based on how you use the Services.
To communicate with you, including responding to requests, sending administrative messages, and, where permitted, sending updates or marketing communications.
To maintain security and prevent abuse, including detecting and preventing spam, fraud, or other malicious activity.
To analyze usage and develop new features, products, or services.
To comply with legal obligations, enforce our terms, and protect our rights and the rights of others.

5. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under one or more of the following legal bases:

Contract: To provide the Services you request and fulfill our contractual obligations.
Legitimate interests: To operate, improve, and protect the Services, provided that these interests are not overridden by your data‑protection interests or fundamental rights and freedoms.
Consent: Where required, for example for certain cookies, marketing communications, or optional data processing. You may withdraw consent at any time.
Legal obligations: To comply with applicable laws and regulations.

6. Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies to operate and improve the Services. These technologies help us remember your preferences, keep you signed in, understand how you use the Services, and personalize your experience.

You can usually configure your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the Services may not function properly without cookies.

7. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

Service providers: With trusted third‑party vendors who perform services on our behalf, such as hosting, storage, analytics, error tracking, customer support, and payment processing. These providers are only allowed to use the information as necessary to provide their services to us.
Business transfers: In connection with a merger, acquisition, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction.
Legal and safety: When we believe disclosure is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to enforce our terms; or to protect the rights, property, or safety of us, our users, or others.
With your consent: When you explicitly agree to share information with third parties or make it public (for example, sharing generated content, links, or exports).

8. Data Retention

We retain personal information for as long as necessary to provide the Services, fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period may vary depending on the type of data and the context of its collection.

When information is no longer needed, we will delete it or take steps to anonymize it, unless we are required by law to keep it longer.

9. International Data Transfers

Our Services may be operated from and data may be stored in countries other than your own. By using the Services, you understand that your information may be transferred to, stored, and processed in countries that may have data‑protection laws that are different from those in your country.

Where required by law, we take appropriate safeguards to protect your information in connection with such transfers.

10. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

The right to access your personal data.
The right to correct or update inaccurate or incomplete data.
The right to delete your data in certain circumstances.
The right to restrict or object to certain processing.
The right to data portability (to obtain a copy of your data in a usable format).
The right to withdraw consent where processing is based on your consent.

To exercise these rights, please contact us using the details in the Contact Us section. We may need to verify your identity before responding to your request.

11. Children’s Privacy

The Services are not directed to children under the age of 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete it.

12. Third‑Party Links and Services

The Services may contain links to third‑party websites, services, or integrations that are not operated by us. This Privacy Policy does not apply to those third‑party services, and we are not responsible for their content, privacy policies, or practices. We encourage you to review the privacy policies of any third‑party services you use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will take appropriate steps to notify you, such as posting the updated policy on this page and updating the “Last updated” date above.

Your continued use of the Services after any changes become effective will constitute your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your information, you can contact us at:

Email: hello@josuarochat.com
Address: Ch. Daillard 30 - 1071 Chexbres, Switzerland